Privacy Policy
This Privacy Policy explains how LawnMate Quality Lawncare (“LawnMate,” “we,” “us,” or “our”) collects, uses, and protects information when you use the LawnMate Customer Portal (the “Portal”).
By using the Portal, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you use the Portal, we may collect:
- Contact information (name, email, phone number, billing and service address(es))
- Account information (login credentials; passwords are stored in hashed form; portal preferences)
- Service information (property details, scheduled services, visit history, invoices, balances, payment status)
1.2 Payment Information
Payments are processed through third-party payment processors (such as Braintree). We do not store full credit card or bank account numbers on our servers. We may store processor tokens, last four digits, payment type, and billing descriptors for display and account management purposes.
1.3 Automatically Collected Information
We may automatically collect limited technical data such as browser type/device information, date/time of access, and pages accessed within the Portal. This is used for security, diagnostics, and system improvement.
2. How We Use Your Information
- Provide and manage lawn care services
- Display service schedules, invoices, and account details
- Process payments and manage auto-pay settings
- Send transactional emails (e.g., invoices, receipts, service notifications)
- Respond to customer support requests
- Improve the Portal’s functionality and reliability
- Detect, prevent, and address fraud or security issues
3. How We Share Information
We do not sell your personal information.
We may share information only with:
- Service providers that help operate the Portal (payment processors, email delivery services, hosting providers)
- Legal or regulatory authorities if required by law or to protect our rights
- Successors or acquirers in the event of a business transfer, merger, or sale
All third-party service providers are limited to using your information solely to perform services on our behalf.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your information, including encrypted connections (HTTPS), secure password storage, restricted access to sensitive systems, and use of reputable third-party infrastructure providers.
No system can be guaranteed 100% secure. You use the Portal at your own risk.
5. Data Retention
We retain personal and account information for as long as necessary to provide services, comply with legal and accounting requirements, resolve disputes, and enforce agreements. You may request account closure, subject to retention obligations.
6. Your Choices and Rights
- Review and update your account information through the Portal
- Request correction of inaccurate information
- Request deletion of your account (subject to legal requirements)
To make a request, contact us using the information below.
7. Children’s Privacy
The Portal is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted in the Portal with a revised “Last Updated” date. Continued use of the Portal after changes constitutes acceptance of the updated policy.
9. Contact Information
LawnMate Quality LawncareP.O. Box 1216, Springfield, VA 22151
office@lawnmatequalitylawncare.com
703-256-9595